bloki.me by Picklesniffers Co. LTD

Head of PMO and Operations, December 2020 to October 2025 | Seasonal, Hybrid

Ho Chi Minh City, Vietnam

A small team of seasoned technology professionals providing smart, practical solutions that address real business challenges. bloki.me combines deep expertise and genuine passion to deliver reliable IT services, tailored solutions, and consultancy support for small and growing businesses in Vietnam and abroad.

• Co-founded and established PMO and operational frameworks, defining project methodologies, governance models, and best practices to enhance efficiency and service quality.
• Led a cross-functional team of developers and system engineers, delivering scalable IT solutions for businesses in Vietnam, Singapore, and Thailand.
• Oversaw full project lifecycles, handling resource allocation, risk assessment, Agile workflows, sprint planning, delivery tracking, and post-deployment support to ensure smooth rollout and continuous improvement.
• Directed SEO, social media marketing and digital strategy, enhancing client visibility and engagement through data-driven insights.
• Acted as a backup full stack developer, contributing to responsive website development and UX/UI optimization for SMEs using Bootstrap, PHP, Laravel, Node.js and MySQL.

Project Manager for PRO SUPPORT AND SOLUTION CO., LTD., May 2024 to October 2025 | Full-Time, Hybrid

Bangkok, Thailand

Service contract under bloki.me to improve project management systems and delivery performance for a Thailand-based online gaming startup.

• Designed and implemented Agile/Scrumban methodologies, establishing Jira workflows and automations that improved transparency, reduced bottlenecks, and increased delivery speed. Standardized coding practices and review processes to strengthen software quality and maintainability.
• Configured custom Jira boards, sprint workflows, and automation rules initially integrated with BitBucket, then successfully migrated to GitHub to enhance version control and streamline development cycles.
• Deployed monitoring and collaboration tools, including Telegram bot notifications for real-time project updates and Grafana dashboards for system performance insights.
• Managed onshore and offshore teams, ensuring alignment with newly introduced frameworks and Agile practices.
• Served as interim Product Owner (first 3 months), defined and standardized user stories, backlog re-prioritization, and product roadmaps in collaboration with the BA team.
• Tools and Technologies: Bootstrap, PHP, Laravel, Node.js, MySQL, AWS, Cloudflare, Grafana, Jenkins, Jira, Confluence, BitBucket, GitHub, Notion, Google Analytics

Lazada Group (under Alibaba Group) Tech Hub

Lazada Group, one of Southeast Asia's largest eCommerce operators, drives its technology and engineering innovations through Lazada Tech Hubs, with facilities in China, Singapore and Vietnam (previously also in Thailand and Russia), supporting its infrastructure, mobile apps and websites.

Senior Technical Project Manager - Infrastructure (SEA/Regional), November 2017 to September 2020 | Full Time, Hybrid

Ho Chi Minh City, Vietnam; Singapore; Kuala Lumpur, Malaysia; Hong Kong; Hangzhou and Shenzhen, China

Relocated to Vietnam and later promoted to lead multi-regional infrastructure programs across Southeast Asia, working with Alibaba Infrastructure Services (AIS) and cross-functional teams in Singapore, Vietnam, Hong Kong, China, and Moscow. Oversaw strategic initiatives that strengthened Lazada Group's infrastructure resilience, ensured platform stability for mega campaigns, and facilitated seamless data center transitions within the Alibaba ecosystem.

Key Responsibilities & Achievements:

• Regional Leadership: Directed multi-country infrastructure projects for Lazada Group and LEL/LEX, coordinating with AIS PMO, Technology, Cybersecurity, Legal, and Business units both onsite and online.
• Data Center Migration & Sunset Project: Led the Lazada Legacy Platform and Data Center Migration Sunset Project, overseeing application and server migrations from AWS and physical servers (Singapore and Hong Kong) to AliCloud (SG1N data centers).
• Managed project planning, budget approvals, and scheduling with the Lazada Group CTO and AIS PMO.
• Coordinated physical relocations, IPsec tunnel setups, NAT/gateway configurations, and vendor logistics.
• Delivered a zero-downtime transition, successfully completed on schedule and within budget.
• Campaign Infrastructure Management: Handled capacity planning and resource scaling for Lazada's high-traffic regional events (e.g., Black Friday, 11.11, 12.12, and local holiday sales). Collaborated with team leads, incident/911, finance, and business units for infrastructure readiness, deployment, and post-campaign decommissioning.
• Post-Acquisition Integrations: Supported Daraz and Redmart technology integrations, optimizing their internal and public AliCloud connectivity post-acquisition.
• Infrastructure Operations & Governance:
• Oversaw infrastructure and TechHub fiscal year budget forecasting, coordinating with finance, IDC, and network engineering teams; reviewed and approved by Lazada Group CTO and AIS PMO.
• Acted as key point of contact for Lazada Group and LEL/LEX domain management, SSL certificate renewals, zone record updates, and corporate cloud account management (AWS / AliCloud).
• Managed license subscriptions, infrastructure inventory, and SG1N spare server allocations across departments.
• Tools and Technologies: Jira, Microsoft Project, AliCloud, AWS, Office365, Dynamics365, Active Directory, Lark, AOne.

Technical Project Manager - Infrastructure, August 2015 to November 2017 | Full Time, Hybrid

Bonifacio Global City, Taguig, Philippines

Hired to spearhead the infrastructure and corporate IT standardization projects for Lazada and LEL/LEX Philippines, managing a 30-member nationwide team (onsite and remote) while coordinating closely with Lazada Group Regional Infrastructure based in Singapore and Vietnam.

I played a key role in establishing Lazada's nationwide infrastructure framework by ensuring compliance with Group standards, local regulations, and operational timelines, delivering results one year ahead of schedule.

Key Responsibilities & Achievements:

• Infrastructure Standardization: Directed multiple large-scale deployments and upgrades across Lazada's corporate offices and customer service centers (Net Park, Net Lima and Makati CS), main warehouses (Cabuyao, Cebu, Davao, Muntinlupa), and 80 LEX modular hubs nationwide.
• Stakeholder Collaboration: Served as the primary point of contact (POC) for all technical deliverables and issues, reporting directly to the Lazada Philippines CEO and COO, and coordinating with Regional Infrastructure, Corporate IT, and Cybersecurity teams.
• Cross-Team Management: Partnered with system integrators and service providers to deliver end-to-end setups covering networks, telephony, and security infrastructure while ensuring cost efficiency and regulatory compliance.
• Migration Leadership: Led the Google Workspace to Office365 and Active Directory migration, facilitating smooth adoption through workshops and training sessions for Admin and HR teams across main offices and warehouses.
• Financial Oversight: Delivered recurring CAPEX and OPEX reports, and maintained budget forecasts for infrastructure operations and IT projects nationwide.
• Tools and Technologies: Asana, Jira, Office365, Google Workspace, Active Directory, FreePBX, Asterisk, Infrastructure & Corporate IT Solutions.

Strato Data Solutions

Co-Founder, Project & Operations Manager, February 2013 to August 2015 | Full Time, Hybrid

Laguna, Philippines

Strato Data Solutions was a young, progressive IT solutions provider formed in partnership with Beautec Singapore and 3Wise Solutions Malaysia, serving clients across the Philippines, Singapore, and Malaysia.

As one of the co-founders, I led the planning, design, and implementation of multiple bespoke software projects while overseeing both the technical and operational sides of the business. I worked closely with regional partners, frequently traveling to Singapore and Malaysia for project reviews, management meetings, and client deployments.

Key Responsibilities & Achievements:

• Project Leadership: Directed end-to-end project delivery. From proposal, requirement analysis, design, and development to deployment, documentation, and client handover.
• Regional Collaboration: Coordinated with Account and Marketing teams in SG, MY, and PH to finalize project proposals, cost estimates, and presentations; participated in key client negotiations.
• Team & Operations Management: Supervised a cross-functional DevOps team. Managing schedules, workloads, and performance reviews. Designed programming exams, created job descriptions, handled technical hiring, onboarding, and mentorship programs for junior developers.
• Agile Management: Applied Agile methodologies (Scrum & Kanban) to enhance team collaboration and iterative development cycles, using tools like Jira, Asana, and Microsoft Project for task tracking, documentation, and reporting.
• Financial Oversight: Prepared monthly income statements, payroll, and reimbursement reports for review and approval by the board of co-founders.
• Delivered Solutions: Built and deployed custom applications, including: Salon & Spa Customer Booking System, Nail Interactive Catalogue for Tablets, Loyalty Management System, Laboratory & Clinic Management System, POS and Inventory Solutions for small-scale businesses, School Curriculum and Operations Management Systems, WordPress and Joomla customizations for CMS clients.
• Technology Stack: Asana, Jira, Active Directory, Visual Studio, Xcode, Java, PHP, JavaScript, MySQL, Bootstrap, WordPress, Joomla, and Moodle.

La Consolacion College - Biñan

Head, Management Information System (MIS) Department, May 2011 to March 2013

Laguna, Philippines

Supervised and modernized the institution's ICT operations and digital infrastructure, ensuring efficiency, software compliance, and alignment with school-wide administrative goals.

• Revised and standardized the guidelines and policies of the MIS Department to improve governance and accountability.
• Initiated a full ICT equipment and software inventory, including item ID format and labeling design; verified licenses and service subscriptions used across departments.
• Updated Computer Laboratory usage and job request policies, optimizing workflows and documentation processes.
• Monitored and coordinated with vendors for outsourced development projects, including the Registration System, Grading System, and Official School Website.
• Created and published the institution's official Wikipedia page, improving its online visibility and digital presence.

Pacific Data Resource Asia Technology Inc.

Project Manager / Application Developer, September 2007 to April 2011

Makati City, Philippines

Started as an Application Developer and promoted to Project Manager for geospatial and GIS-based solutions.

• Led development teams in web-based business and GIS applications, integrating Autodesk MapGuide, Oracle Spatial, and Google Maps API.
• Implemented project collaboration tools for cross-team tracking and client communication.
• Managed project proposals, analysis, design, and delivery with CAD Engineers and Dev Teams.
• Represented the company at Oracle OpenWorld 2008 and Oracle Dutch Preview 2008 as the lead GIS demo developer.
• Technologies: PHP, Classic ASP, Visual Studio, JavaScript, AJAX, XML, Oracle 10g, MySQL, MapGuide Open Source, Autodesk MapGuide, Google Earth, Google Maps, Google SketchUp, Flash, Camtasia.

ClientLogic Philippines

Technical Support Specialist (Dell Computers & Printers), March 2004 to November 2006

Pasig City, Philippines

Provided technical and network support for Dell Dimension desktop and printer clients.

• Diagnosed and resolved hardware, software, and connectivity issues for global customers.
• Consistently achieved high customer satisfaction and quality scores.
• Recognized with multiple awards for perfect attendance, commendation, and service excellence.

Ventura Global Technologies

Application Developer, Foreign Student Intern, March 2003 to October 2003

Dubai City, United Arab Emirates

Recommended by the College Dean to represent the college in a foreign on-the-job training (OJT) internship based on academic and technical performance. The internship included structured training and hands-on development work focused on web and early mobile application development.

• Received intensive hands-on training in web and mobile application development, with focus on PHP, XML, and Java (JavaEE and JavaME).
• Developed and maintained the company website and assisted in desktop and mobile application development projects.
• Created design materials including brochures, advertising collaterals, and digital assets to support marketing and client presentations.
• Assisted project managers with scheduling, meeting minutes, and coordination between development and multimedia teams.
• Tools and Technologies: PHP, MySQL, XML, JavaEE, JavaME, Adobe Photoshop, Flash.

Research & Development TEAM of STI College Southwoods

Application Developer and Technical Support, January 2001 to February 2003 and October 2003 to February 2004

Carmona - Cavite, Philippines

While completing my college degree, I worked with the Research & Development Team through the school's Work-Study Scholar Program.

• Supported network maintenance, hardware installation, and semester-end infrastructure upgrades to keep computer laboratories fully operational. Supported ICT seminars for CS/IM/CoE students and served as a speaker on eCommerce, website design, and programming fundamentals.
• Provided technical support to faculty and students, handling hardware/software maintenance, troubleshooting, and network assistance. Assisted faculty and students in adopting early online collaboration tools, including Google Groups, and supported online courseware publishing via Angelfire and GeoCities, later setting up the school's IIS server for internal hosting.
• Authored laboratory usage and maintenance reports, prepared quarterly presentation slides for dean-level meetings, and later developed an internal Laboratory Management System for long-term tracking.
• Created the first official website of STI College Southwoods and contributed to internal app development projects.
• Tools: Visual Basic 6.0, Classic ASP, SQL, Microsoft Access, IIS, Flash, Fireworks, Photoshop.

Freelance: Project Coordinator and Web/App Developer (2001 to 2013)

Hybrid

Worked on multiple freelance and contractual projects delivering web, application, animation, and digital media solutions for companies, organizations and individuals.

• Managed freelance and contractual projects as a Project Coordinator and Web/App Developer, while also handling UI/UX design and web content planning, working directly with clients to define scope, timelines, and deliverables.
• Designed mockups, prototypes, system feature outlines, and data dictionaries; conducted testing using sample and live client data prior to deployment.
• Developed and maintained websites and web applications; handled domain setup, hosting deployment, SEO analysis, validation, QA, usability testing, and technical documentation.
• Led and coordinated small web, animation, and graphic teams; introduced online project collaboration tools; prepared weekly project and workload reports.
• Created digital assets including illustrations, Flash animations, UI layouts, marketing collaterals, and presentation materials; handled photography assignments for advertising and corporate use.
• Delivered Solutions:
• Websites and Web Applications: corporate sites, CMS-based platforms, portals, booking and reservation modules, static and dynamic websites.
• Flash and Interactive Media: touchscreen applications, marketing animations, interactive simulations, promotional and educational animations.
• Branding and Digital Assets: brochures, advertising collaterals, campaign visuals, UI mockups, and website templates.
• Content and SEO: web content planning, copywriting, editing, multilingual content support (English/Japanese), SEO analysis, and site optimization.
• Project and Team Coordination: project planning, client presentations, demos, QA validation, documentation, and final handover.
• Tools and Technologies: PHP, MySQL, Java, JavaEE, JavaME, WordPress, Joomla, CodeIgniter, Adobe Flash, Adobe Dreamweaver, Adobe Photoshop, Fireworks, Camtasia, Windows Movie Maker, Assembla, Facebook API