bloki.me by Picklesniffers Co. LTD

Head of PMO and Operations, December 2020 to October 2025 | Seasonal, Hybrid

Ho Chi Minh City, Vietnam

A small team of seasoned technology professionals providing smart, practical solutions that address real business challenges. bloki.me combines deep expertise and genuine passion to deliver reliable IT services, tailored solutions, and consultancy support for small and growing businesses in Vietnam and abroad.

• Co-founded and established PMO and operational frameworks, defining project methodologies, governance models, and best practices to enhance efficiency and service quality.
• Led a cross-functional team of developers and system engineers, delivering scalable IT solutions for businesses in Vietnam, Singapore, and Thailand.
• Oversaw full project lifecycles, handling resource allocation, risk assessment, Agile workflows, sprint planning, delivery tracking, and post-deployment support to ensure smooth rollout and continuous improvement.
• Directed SEO, social media marketing and digital strategy, enhancing client visibility and engagement through data-driven insights.
• Acted as a backup full stack developer, contributing to responsive website development and UX/UI optimization for SMEs using Bootstrap, PHP, Laravel, Node.js and MySQL.

Project Manager for PRO SUPPORT AND SOLUTION CO., LTD., May 2024 to October 2025 | Full-Time, Hybrid

Bangkok, Thailand

Service contract under bloki.me to improve project management systems and delivery performance for a Thailand-based online gaming startup.

• Designed and implemented Agile/Scrumban methodologies, establishing Jira workflows and automations that improved transparency, reduced bottlenecks, and increased delivery speed. Standardized coding practices and review processes to strengthen software quality and maintainability.
• Configured custom Jira boards, sprint workflows, and automation rules initially integrated with BitBucket, then successfully migrated to GitHub to enhance version control and streamline development cycles.
• Deployed monitoring and collaboration tools, including Telegram bot notifications for real-time project updates and Grafana dashboards for system performance insights.
• Managed onshore and offshore teams, ensuring alignment with newly introduced frameworks and Agile practices.
• Served as interim Product Owner (first 3 months), defined and standardized user stories, backlog re-prioritization, and product roadmaps in collaboration with the BA team.
• Tools & Technologies: Bootstrap, PHP, Laravel, Node.js, MySQL, AWS, Cloudflare, Grafana, Jenkins, Jira, Confluence, BitBucket, GitHub, Notion, Google Analytics

Lazada Group (under Alibaba Group) Tech Hub

Lazada Group, one of Southeast Asia's largest eCommerce operators, drives its technology and engineering innovations through Lazada Tech Hubs, with facilities in China, Singapore and Vietnam (previously also in Thailand and Russia), supporting its infrastructure, mobile apps and websites.

Senior Technical Project Manager - Infrastructure (SEA/Regional), November 2017 to September 2020 | Full Time, Hybrid

Ho Chi Minh City, Vietnam; Singapore; Kuala Lumpur, Malaysia; Hong Kong; Hangzhou and Shenzhen, China

Relocated to Vietnam and later promoted to lead multi-regional infrastructure programs across Southeast Asia, working with Alibaba Infrastructure Services (AIS) and cross-functional teams in Singapore, Vietnam, Hong Kong, China, and Moscow. Oversaw strategic initiatives that strengthened Lazada Group's infrastructure resilience, ensured platform stability for mega campaigns, and facilitated seamless data center transitions within the Alibaba ecosystem.

Key Responsibilities & Achievements:

• Regional Leadership: Directed multi-country infrastructure projects for Lazada Group and LEL/LEX, coordinating with AIS PMO, Technology, Cybersecurity, Legal, and Business units both onsite and online.
• Data Center Migration & Sunset Project: Led the Lazada Legacy Platform and Data Center Migration Sunset Project, overseeing application and server migrations from AWS and physical servers (Singapore and Hong Kong) to AliCloud (SG1N data centers).
• Managed project planning, budget approvals, and scheduling with the Lazada Group CTO and AIS PMO.
• Coordinated physical relocations, IPsec tunnel setups, NAT/gateway configurations, and vendor logistics.
• Delivered a zero-downtime transition, successfully completed on schedule and within budget.
• Campaign Infrastructure Management: Handled capacity planning and resource scaling for Lazada's high-traffic regional events (e.g., Black Friday, 11.11, 12.12, and local holiday sales). Collaborated with team leads, incident/911, finance, and business units for infrastructure readiness, deployment, and post-campaign decommissioning.
• Post-Acquisition Integrations: Supported Daraz and Redmart technology integrations, optimizing their internal and public AliCloud connectivity post-acquisition.
• Infrastructure Operations & Governance:
• Oversaw infrastructure and TechHub fiscal year budget forecasting, coordinating with finance, IDC, and network engineering teams; reviewed and approved by Lazada Group CTO and AIS PMO.
• Acted as key point of contact for Lazada Group and LEL/LEX domain management, SSL certificate renewals, zone record updates, and corporate cloud account management (AWS / AliCloud).
• Managed license subscriptions, infrastructure inventory, and SG1N spare server allocations across departments.
• Key Technologies & Tools: Jira, Microsoft Project, AliCloud, AWS, Office365, Dynamics365, Active Directory, Lark, AOne.

Technical Project Manager - Infrastructure, August 2015 to November 2017 | Full Time, Hybrid

Bonifacio Global City, Taguig, Philippines

Hired to spearhead the infrastructure and corporate IT standardization projects for Lazada and LEL/LEX Philippines, managing a 30-member nationwide team (onsite and remote) while coordinating closely with Lazada Group Regional Infrastructure based in Singapore and Vietnam.

I played a key role in establishing Lazada's nationwide infrastructure framework by ensuring compliance with Group standards, local regulations, and operational timelines, delivering results one year ahead of schedule.

Key Responsibilities & Achievements:

• Infrastructure Standardization: Directed multiple large-scale deployments and upgrades across Lazada's corporate offices and customer service centers (Net Park, Net Lima and Makati CS), main warehouses (Cabuyao, Cebu, Davao, Muntinlupa), and 80 LEX modular hubs nationwide.
• Stakeholder Collaboration: Served as the primary point of contact (POC) for all technical deliverables and issues, reporting directly to the Lazada Philippines CEO and COO, and coordinating with Regional Infrastructure, Corporate IT, and Cybersecurity teams.
• Cross-Team Management: Partnered with system integrators and service providers to deliver end-to-end setups covering networks, telephony, and security infrastructure while ensuring cost efficiency and regulatory compliance.
• Migration Leadership: Led the Google Workspace to Office365 and Active Directory migration, facilitating smooth adoption through workshops and training sessions for Admin and HR teams across main offices and warehouses.
• Financial Oversight: Delivered recurring CAPEX and OPEX reports, and maintained budget forecasts for infrastructure operations and IT projects nationwide.
• Key Tools & Technologies: Asana, Jira, Office365, Google Workspace, Active Directory, FreePBX, Asterisk, Infrastructure & Corporate IT Solutions.

Strato Data Solutions

Co-Founder, Project & Operations Manager, February 2013 to August 2015 | Full Time, Hybrid

Laguna, Philippines

Strato Data Solutions was a young, progressive IT solutions provider formed in partnership with Beautec Singapore and 3Wise Solutions Malaysia, serving clients across the Philippines, Singapore, and Malaysia.

As one of the co-founders, I led the planning, design, and implementation of multiple bespoke software projects while overseeing both the technical and operational sides of the business. I worked closely with regional partners, frequently traveling to Singapore and Malaysia for project reviews, management meetings, and client deployments.

Key Responsibilities & Achievements:

• Project Leadership: Directed end-to-end project delivery. From proposal, requirement analysis, design, and development to deployment, documentation, and client handover.
• Regional Collaboration: Coordinated with Account and Marketing teams in SG, MY, and PH to finalize project proposals, cost estimates, and presentations; participated in key client negotiations.
• Team & Operations Management: Supervised a cross-functional DevOps team. Managing schedules, workloads, and performance reviews. Designed programming exams, created job descriptions, handled technical hiring, onboarding, and mentorship programs for junior developers.
• Agile Management: Applied Agile methodologies (Scrum & Kanban) to enhance team collaboration and iterative development cycles, using tools like Jira, Asana, and Microsoft Project for task tracking, documentation, and reporting.
• Financial Oversight: Prepared monthly income statements, payroll, and reimbursement reports for review and approval by the board of co-founders.
• Delivered Solutions: Built and deployed custom applications, including: Salon & Spa Customer Booking System, Nail Interactive Catalogue for Tablets, Loyalty Management System, Laboratory & Clinic Management System, POS and Inventory Solutions for small-scale businesses, School Curriculum and Operations Management Systems, WordPress and Joomla customizations for CMS clients.
• Technology Stack: Asana, Jira, Active Directory, Visual Studio, Xcode, Java, PHP, JavaScript, MySQL, Bootstrap, WordPress, Joomla, and Moodle.

La Consolacion College - Biñan

Head, Management Information System (MIS) Department, May 2011 to March 2013

Laguna, Philippines

Supervised and modernized the institution's ICT operations and digital infrastructure, ensuring efficiency, software compliance, and alignment with school-wide administrative goals.

• Revised and standardized the guidelines and policies of the MIS Department to improve governance and accountability.
• Initiated a full ICT equipment and software inventory, including item ID format and labeling design; verified licenses and service subscriptions used across departments.
• Updated Computer Laboratory usage and job request policies, optimizing workflows and documentation processes.
• Monitored and coordinated with vendors for outsourced development projects, including the Registration System, Grading System, and Official School Website.
• Created and published the institution's official Wikipedia page, improving its online visibility and digital presence.

Pacific Data Resource Asia Technology Inc.

Project Manager / Application Developer, September 2007 to April 2011

Makati City, Philippines

Started as an Application Developer and promoted to Project Manager for geospatial and GIS-based solutions.

• Led development teams in web-based business and GIS applications, integrating Autodesk MapGuide, Oracle Spatial, and Google Maps API.
• Implemented project collaboration tools for cross-team tracking and client communication.
• Managed project proposals, analysis, design, and delivery with CAD Engineers and Dev Teams.
• Represented the company at Oracle OpenWorld 2008 and Oracle Dutch Preview 2008 as the lead GIS demo developer.
• Technologies: PHP, ASP, Visual Studio, Oracle 10g, MySQL, Autodesk MapGuide, JavaScript, AJAX, Flash, Camtasia.

ClientLogic Philippines

Technical Support Specialist (Dell Computers & Printers), March 2004 to November 2006

Pasig City, Philippines

Provided technical and network support for Dell Dimension desktop and printer clients.

• Diagnosed and resolved hardware, software, and connectivity issues for global customers.
• Consistently achieved high customer satisfaction and quality scores.
• Recognized with multiple awards for perfect attendance, commendation, and service excellence.

Research & Development TEAM of STI College Southwoods

Application Developer and Technical Support, Student Assistant (Work-Study Scholar), October 2003 to February 2004

Carmona - Cavite, Philippines

• Assisted faculty and students in computer labs, performing regular hardware and software maintenance and troubleshooting to ensure smooth operations.
• Authored and maintained laboratory usage and maintenance reports, managing all related documentation and administrative records for the school's computer labs.
• Assisted with network maintenance, hardware installation, and semester-end infrastructure upgrades to ensure lab readiness.

Ventura Global Technologies

Application Developer, Foreign Student Intern, March 2003 to October 2003

Dubai City, United Arab Emirates

• Developed the company website and assisted in desktop and mobile app development.
• Created design materials such as brochures, advertising collaterals, and digital assets.
• Assisted project managers in scheduling, minutes, and coordination between dev and multimedia teams.
• Tools: PHP, MySQL, JavaEE, JavaME, Adobe Photoshop, Flash.

Research & Development TEAM of STI College Southwoods

Application Developer and Technical Support, Student Assistant (Work-Study Scholar), January 2001 to February 2003

Carmona - Cavite, Philippines

• Assisted faculty and students in computer labs, performing hardware and software maintenance and troubleshooting.
• Developed an internal Laboratory Management System to monitor usage and maintenance records.
• Supported lab network setup, hardware installations, and semester-end upgrades.
• Tools: Visual Basic 6.0, SQL, Access, Flash, Fireworks.

Freelance / Independent Developer (2001 to 2013)

Hybrid

Worked on multiple freelance and contractual projects including web/app development, Flash animation, illustrations, and photography.

• Delivered projects for local and international clients in education, creative, and small business sectors.
• Focused on full-stack development, social media marketing, and technical consulting for startups and students.
• Roles also included technical thesis adviser, seminar speaker, and ICT event organizer.